Terms and Conditions of Sale
Acceptance of order - Following the survey, the customer has a 7-day cooling off period. Thereafter, if the survey renders the company unable to fulfil the contract at the original price, the customer has 5 days to accept the revised pricing or cancel with a full refund. After 7 days, the customer will be liable for any manufacturer or other costs that may already have been incurred and will lose their deposit.
All products, including equipment, remain the property of the company.
Payment - A deposit will be payable on acceptance of the quote which will be agreed by both parties. Payment of the balance is immediately due upon installation. Over £10,000, the company will operate a staged payment system during construction with a final payment on completion. The customer shall not be entitled to withhold payment by reson of any alleged defect. The company will investigate any defects and rectify to the customer's satisfaction.
Product Specification - Representative samples and brochures will be used to demonstrate a typical product and its composition. Final product will be of the same quality or better as we strive to continually offer better quality products at the same price. The company will not accept responsibility for minor glass blemishes or imperfections not covered by the manufacturer's guarantees.
Installation - The customer shall grant the company's employees reasonable access for taking measurements and for installation. The company will make good any damage to plaster, rendering or brickwork immediately surrounding windows or doors, although we cannot guarantee specialist finishes nor completely avoid damage to surrounding paintwork or wallpaper.The company accepts no liability for any structural defects at the property at which the installations are carried out. The customer is responsible for the removal of any fixtures or fittings that would hinder installation. The company will be be held responsible for any defects or potential effects following installation of outsized panes fitted against the company's recommendation
Guarantees- PVCu -10 years. Glass units - 3 years.Door and window furniture - 1 year from installation. This guarantee is void where any repairs are carried out by non-qualified or company-accredited personnel.

A Full List of terms & conditions will be supplied with your contract at the point of signature or during survey.

Insurance backed guarantees

IPWFI Ltd has been trading since 1991, offering both insurance backed guarantees and deposit indemnity protection to the home improvement industry on a wide range of products ranging from, windows, doors, conservatories in either, UPVc, Aluminium or Hardwood as well as soffits and fascias. With a membership in excess of 2000 double glazing companies comprising of small local companies to some of the largest in the UK we have gained an excellent reputation and are well recognised as well as respected throughout our industry sector.

As an Appointed Representative of HomePro Limited, which is authorised and regulated by the Financial Services Authority, and through our partnerships with other organisations, we are able to provide a wide range of benefits for our members, some of which are shown below:

Insurance Backed Guarantees Deposit protection for up to 25% Public and Employers Liability insurance Home Improvement Loan facility Conciliation Service

All companies applying to become a member of IPWFI are visited personally by a member of our staff as well as put through a vetting procedure which includes obtaining references from suppliers and past customers as well as the financial stability of the company and its owners/directors.

Since January 2005 the FSA have been responsible for the regulation of all general insurance matters and under their regulations, only those authorised by the FSA can deal in insurance matters. IPWFI is an Appointed Representative of HomePro Limited, which is authorised and regulated by the FSA.

As an Appointed Representative, we are allowed to deal in the administration of general insurance matters. This means that we provide the insurance to the customer direct, thereby ensuring that the member company do not have to worry about the rules governing insurance backed guarantees and deposit indemnity cover.
This indemnity protection, which is underwritten by Guarantee Protection Insurance Limited or Red Sands Insurance Company (Europe) Limited, provides cover for up to 25% of the contract value and lasts for 90 days from the date the deposit is paid.

Should the member company cease to trade through liquidation, bankruptcy or death of the principals prior to any work commencing, the customer will be able to make a claim.

The guarantee, which again is underwritten by Guarantee Protection Insurance Limited or Red Sands Insurance Company (Europe) Limited, mirrors that of the member company's own guarantee, subject to the terms of the Insurance Policy, and provides cover for up to 10 years for the full contract value of the installation for repairs or replacements in the event of the member company ceasing to trade through liquidation, bankruptcy, or death of the principals.

The installing company has to provide its own guarantee and providing it remains in business the consumer will never have to resort to the insurance backed guarantee for remedial work. However, there are an alarming number of consumers who have had problems only to find that the original installing company has ceased to trade and have had to find the costs of having the problem rectified themselves.

Choosing a company that are members of our organisation and having an insurance backed guarantee will ensure that you have peace of mind should anything go wrong and the member company has ceased to trade, as any problems will be rectified with the minimum amount of fuss.

Upon the successful completion of an installation or home improvement, simply return the Customer Return Slip from the bottom of the Customer Return Form and, providing that the contractor is still trading at that time, we will forward a certificate of insurance to you without delay.